Monty Mobile, Beirut, Lebanon

As Monty Mobile continued to expand, the growing complexity of managing HR processes across multiple locations became a key focus. To maintain efficiency and deliver exceptional service, the HR department implemented SAP SuccessFactors, a modern solution designed to streamline operations, automate workflows, and eliminate manual inefficiencies, ensuring the company can continue to support its employees with the highest standards of service.

The Challenge

Before implementing SAP SuccessFactors, Monty Mobile relied on several solutions for HR management. However, the company faced several key challenges:

• Manual processes & lack of automation, leading to data inaccuracy.
• No centralized system to manage HR workflows across multiple countries.
• Limited reporting capabilities, making it difficult to generate insights.
• No integration with biometric attendance systems, leading to inefficiencies in time tracking.

With 600 users across 19 branches, Monty Mobile needed a comprehensive and scalable HR solution that could enhance operational efficiency and provide real-time insights.

The Solution

After evaluating multiple HR solutions, Monty Mobile chose SAP SuccessFactors, a cloud-based HR management suite, due to its comprehensive features, scalability, and localization capabilities. The implementation, carried out by EDM, included:

• Employee Central (EC) for core HR operations.
• Time Tracking integrated with biometric attendance machines.
• Performance & Goal Management (PMGM) for transparent appraisals.
• Recruiting (RCM) and Onboarding (ONB) modules for streamlined hiring.
• Learning Management System (LMS) for employee training and development.
• Succession Planning & Career Development (SPCDP) for workforce planning.
• Integration with Navision, ensuring smooth data flow across departments.

Despite the complexity of the project, EDM successfully completed the implementation in just 10 months, ensuring a smooth transition for Monty Mobile’s global workforce.

The Impact

Since adopting SAP SuccessFactors, Monty Mobile has achieved significant operational improvements:

• Faster, Automated Workflows: HR processes that previously required manual intervention are now fully automated, reducing administrative workload.
• Real-Time Insights & Accurate Reporting: HR teams can generate one-click reports, improving decision-making and workforce planning.
• Enhanced Employee Performance Management: The locked objectives feature in the appraisal system ensures credibility and transparency.
• Seamless Attendance & Leave Management: The integration with biometric machines ensures accuracy in time tracking and employee scheduling.
• Improved Data Transparency: Managers now have direct access to real-time employee data, fostering better workforce oversight.
   

While the project was highly successful, Monty Mobile suggested that future implementations could benefit from EDM consultants taking on an even more advisory role in the early planning stages to proactively guide clients through potential challenges.

Looking Ahead

With SAP SuccessFactors in place, Monty Mobile is now well-positioned to scale its HR operations efficiently across multiple regions. The company continues to leverage the platform’s capabilities to drive growth and optimize workforce management.
For businesses facing similar challenges, Monty Mobile highly recommends EDM as a trusted partner in digital transformation and HR automation.

Ready to transform your HR operations? Contact EDM today and let our experts help you achieve the same success.