Microsoft Dynamics 365Retail
Solutions
Making Retail Flexible and Effective
Dynamics 365 provides retailers with personalized and seamless retail experiences to allow them to engage with customers with confidence and agility.
Unlock the Potential of Agile and Impactful Retail Solutions
Dynamics 365 helps retailers create customer-centric retail experiences and increase conversion by connecting rich experiences with intelligent business solutions. Stay ahead of retail innovation by seamlessly integrating and harmonizing immersive, customer-centric retail experiences with intelligent, adaptable business solutions. Cultivate brand advocates, boost conversions, and captivate customers through personalized journeys they'll cherish.
Evaluation
Dynamics 365 provides audience intelligence for retailers to enhance customer engagements, predict intent, and enable AI-driven journeys.
Purchase
Dynamics 365 offers connected purchasing options, Omni-channel commerce, retail store management, pricing, promotions, and call center sales.
Post Purchase
Dynamics 365 empowers retailers with intuitive tools for lifelong customer relationships, offering connected experiences, loyalty programs, cross-channel product returns, customer service, and real-time order tracking.
Merchandising
Dynamics 365 helps retailers create a centralized, connected infrastructure for real-time insights, inventory management, and connected infrastructure, enabling data-driven decisions and efficient customer delivery.
Retail Operations
Dynamics 365 empowers retailers by eliminating redundancy and providing insights on Omni-channel sales, performance analytics, finance, payment management, account protection, fraud prevention, and computer vision. This helps improve operations and customer experiences.
Fullfilment
Dynamics 365 streamlines product fullfilment for retailers, offering contactless shopping, online and in-store pickup/return, intelligent order management, and advanced warehouse management, reducing costs and improving customer experience.
Transforming Retail with a Unified Data Platform: How Dynamics 365 is Enhancing Customer Experiences
Microsoft Dataverse lets you link data from all of your retail platforms.
Unlock the value of your customer data to create personalized experiences.
Microsoft Power Platform enables easy innovation on a low-code platform.