Microsoft Dynamics 365 Services
Solutions
Strengthen Your Customer Connections By Offering Services That Earn Lifelong Customers With Microsoft Dynamics 365
Deliver tailored customer experiences and empower service teams with advanced AI capabilities. With Microsoft Dynamics 365 services solution you will enhance customer satisfaction, optimize field operations, and enable seamless remote support. This solution caters to various areas, including:
- customer service
- field service
- remote assistance.
Gain Lifetime Clients
Achieve seamless, connected support across channels with a single solution built on the Microsoft Cloud, delivering consistent and personalized experiences to your customers.
All In One
Utilize built-in voice, integrated case management, and customer support timelines for a comprehensive support experience.
Assisted by AI
Take advantage of built-in transcription and translation, real-time sentiment analysis, and context-driven agent suggestions for an enhanced customer support experience.
Quick Shipping
Access embedded IoT data, receive agent alerts, and gain visibility into issue history for a more comprehensive understanding of customer support needs.
Empower Your Agents and Transform Customer Service
Earn lifelong customers by empowering agents to provide faster resolutions through the use of generative AI and automation, resulting in transformed customer experiences.
Simplify the Agents' Tasks
Enhance agent productivity and prioritize quality service by utilizing AI-powered collaboration tools and agent assist features.
Discover More About Business Central Capabilities
Exceptional Service
Offer exceptional service by leveraging data insights and connected experiences to shift from reactive to proactive to predictive service.
Personalize Field Service
-Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.
-Keep customers informed with automated service reminders and notifications via email and text messaging.
-Get customer insights by sending automated, personalized surveys after completing field service calls.
Optimize Your Field Service Operations
Discover more information about how you can optimize field service operations in this video
Remote Assist from Microsoft Dynamics 365
Connect different team members and enable them to work together from anywhere.
Real-time Problem Solving
Collaborate with remote experts in real-time by sharing your perspective, and stay hands-free through the use of HoloLens or Dynamics 365 Remote Assist mobile.