Integrated IT ServicesIT Outsourcing
Solutions
Reliable IT Support for Your Business — All Year Long
Professional IT outsourcing and annual support contracts (SLA) designed to keep your systems running, your data protected, and your team productive — without the cost of hiring an internal IT department.
Why Businesses Choose EDM for IT Outsourcing
Companies across Lebanon trust EDM to manage their IT infrastructure, support their employees, and protect their systems. With more than 35 years of experience in IT services, we provide fast response times, proactive monitoring, and reliable technical support that ensures business continuity. Our IT outsourcing services help you:
Reduce your IT costs
Minimize downtime and disruptions
Improve employee productivity
Strengthen your security and backups
Access a full team of IT experts anytime
What’s Included in the IT Service Level Agreement (SLA)
EDM provides a complete IT support package tailored to your business needs:
Helpdesk & Remote Support
Fast troubleshooting for daily issues, software problems, email errors, network connectivity, and more.
On-Site Support
Certified IT engineers available for on-site visits whenever needed, including urgent interventions.
Server & Network Management
Monitoring and maintenance of servers, switches, firewalls, VPN, and internal networks to ensure smooth operations.
Email & Communication Support
Support for Microsoft 365, business email configuration, access management, and security controls.
Backup & Disaster Recovery Management
Implementation and monitoring of backup solutions to protect your data from loss, corruption, or cyber threats.
Cybersecurity Protection
Antivirus, firewall configurations, vulnerability checks, and security best practices to protect your company.
Preventive Maintenance
Regular system checkups, updates, and performance optimization to prevent issues before they happen.
IT Asset & Hardware Management
Tracking and managing computers, licenses, printers, and equipment lifecycle.
Who Is This Service For?
Our IT outsourcing and SLA contracts are ideal for:
- Companies without an internal IT team
- Companies wanting to reduce IT costs and overhead
- Businesses needing professional, reliable IT support
- Organizations that require fast response times
- Companies that want to upgrade their security and stability
- Small and medium businesses who need IT experts but don’t need a large IT team full-time
Benefits of Partnering with EDM
A Full IT Department at a Fraction of the Cost
Get access to certified engineers, system administrators, and cybersecurity professionals — without paying multiple salaries.
35+ Years of Local Experience
EDM has been supporting businesses in Lebanon for decades, with deep understanding of local IT challenges and infrastructure.
Increased Productivity & Zero Downtime
Proactive maintenance ensures your team works smoothly without interruptions.
One Partner for All Your IT Needs
From troubleshooting to network design, cybersecurity, hardware supply, cloud solutions, and full IT management.
Predictable, Transparent Monthly or Yearly Fee
No surprises, no hidden charges — clear cost structure tailored to your budget.
High Ethical & Security Standards
Your company data is handled with complete confidentiality, integrity, and compliance with industry best practices.
How the SLA Process Works
Step 1 — Assessment of your IT needs
We evaluate your current IT environment, systems, and needs.
Step 2 — Custom Service Plan
We propose the SLA package that fits your business size and operations.
Step 3 — Onboarding & System Stabilization
We clean, secure, and optimize your systems before taking over ongoing support.
Step 4 — Continuous IT Support
Ongoing monitoring, troubleshooting, visits, and proactive maintenance all year long.
Add-On Services Available
- Cloud migration (Microsoft 365, Azure, Google Workspace)
- Security hardening & firewall deployment
- Email backup and archiving
- CCTV & access control integration
- Hardware & equipment procurement
- Advanced cybersecurity solutions
- Pen Test
Request a Free Consultation
Still not sure if IT outsourcing is right for you? Our team is ready to have a call to address all your inquiries.